Refund policy

Refund Policy | doucehabitat | Portable Cooling Fans Returns & Refunds

Learn doucehabitat's 30-day refund policy for portable fans: return eligibility, process, shipping costs, and support for hassle-free returns and refunds.

1. Policy Introduction

At DouceHabitat, customer satisfaction is our top priority. This Refund Policy outlines our process for returns, exchanges, and refunds to ensure transparency and peace of mind for every customer. We stand behind the quality of our portable cooling products and offer a30-Day Return Policy — you may request a return within 30 days of receiving your order.
Our goal is to make the return and refund process simple and straightforward, reducing any hesitation you may have when purchasing our products.

2. Return Eligibility Conditions

To be eligible for a return and refund, items must meet the following criteria:
  • Items must be in the same condition as received — unused, unopened, and free of damage.
  • Items must be returned in their original packaging, including all tags, labels, and accessories (e.g., charging cables, user manuals for portable fans).
  • You must provide proof of purchase, such as your order number or receipt.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:
  • Custom or personalized products (if applicable to future product lines).
  • Gift cards (digital or physical).

4. Return Request Process

To initiate a return, please follow these simple steps:

Step 1: Contact Customer Support

Send an email to support@doucehabitat.com with your order number, a clear description of the reason for your return, and (if applicable) photos of any damage or defects.

Step 2: Ship the Item to the Return Address

Once your return request is approved, we will provide you with the official return address. Do not send items directly to the manufacturer — all returns must be sent to the designated return location.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return packages.

5. Return Address Information

Return Address (only after receiving approval from our support team):
BEREKET Crafters LLC 9630 RALSTON RD ARVADA, CO 80004 United States

6. Return Shipping Cost Responsibility

The responsibility for return shipping costs depends on the reason for the return, outlined in the table below for clarity:
Scenario
Reason for Return
Responsibility
What We Provide
Store Responsibility
Defective product, damaged item, wrong item shipped
DouceHabitat (BEREKET Crafters LLC)
Prepaid return label or full refund of return shipping costs
Customer Responsibility
Change of mind, ordered wrong item, product not preferred
Customer
No prepaid label; customer covers all return shipping costs. No restocking fee will be charged.

7. Refund Processing Procedure

Once we receive and inspect your returned item, we will notify you via email to confirm whether your return is approved or rejected.
If approved, your refund will be processed to the original payment method used at checkout. Refunds typically take 5–7 business days to process after approval. Please note that banks and credit card companies may take additional time (3–5 business days) to post the refund to your account.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please follow these steps:
  • Inspect your package and item immediately upon delivery.
  • Contact our support team at support@doucehabitat.comwithin 3 business days of delivery.
  • Provide your order number and clear photos of the damaged/incorrect item and its packaging.
We will review your request and provide a replacement, full refund, or prepaid return label (as applicable) at no cost to you.

9. Delivery Inspection Reminder

We encourage you to inspect your package upon delivery, especially if the packaging appears damaged. If you are required to sign for the delivery, please verify the package’s condition before signing. This helps reduce disputes related to shipping damage, missing items, or incorrect products.
If the package is severely damaged, you may refuse delivery and contact our support team immediately to arrange a replacement or refund.

10. Customer Support Contact

For any questions, concerns, or assistance with returns, refunds, or exchanges, please contact our support team:
Company Name: BEREKET Crafters LLC Address: 9630 RALSTON RD, ARVADA, CO 80004, USA Email:support@doucehabitat.com Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (MST) Response Time: We aim to respond to all inquiries within 12 business hours; weekend and holiday inquiries will be answered within 24–48 hours.

Additional Notes

This Refund Policy applies to all orders placed through doucehabitat’s website. We reserve the right to update or modify this policy at any time; any changes will be posted on this page. By placing an order, you agree to the terms outlined in this policy.